OAuth Client ID and OAuth Client Secret are used during subsequent steps when configuring the app in Jira Service Management.In /login, navigate to Management > API Configuration.The API account is used from within JIRA Service Management to make API calls to Remote Support. Go to /login > Management > API Configuration and verify that Enable XML API is checked. This feature is used by the BeyondTrust Middleware Engine to communicate with the BeyondTrust APIs. This integration requires the BeyondTrust XML API to be enabled. Similarly, the integration also requires an API account for access to data on the Remote Support appliance. The purpose of this connectivity is to allow the appliance to send outbound events to the app or integration when specified events are triggered.įor more information, please see Outbound Events. Communication is in the form of secure HTTP traffic on TCP port 443. Your Remote Support appliance needs the ability to connect to a public URL that is generated as part of the app installation within Jira Service Management. Prerequisitesīefore proceeding with the installation and configuration of the integration with Jira Service Management, it is important to ensure a few things are in place. This application was developed on Atlassian's next-generationįor more information on the functionality provided by the The integration consists primarily of an application that is deployed within the Jira This document describes the installation and configuration of the integration betweenīeyondTrust Remote Support and Jira Service Management, Atlassian's cloud-based Integrate BeyondTrust Remote Support with Jira Service Management
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